Terms & Conditions

STELLA INTERNATIONAL TRAVEL LIMITED
TRADING AS CHANNEL ISLANDS ARRIVALS
MEMBERS OF THE TRAVEL TRUST ASSOCIATION
MEMBERSHIP No: T8794

FAIR TRADING AGREEMENT
Our Fair Trading Agreement and holiday information sets out clearly and simply the responsibilities we have to you and which you in turn have to us when a contract is made between us. The contract is made when we accept your booking either verbally or in writing accompanied by the appropriate deposit or full amount if within eight weeks of departure. When payment is received, a copy of these booking conditions is posted together with a confirmation invoice. When accepting the Fair Trade Agreement you are accepting the conditions on behalf of yourself and the others named in your party and that you have read, understood and accept this Fair Trade Agreement and the holiday information provided. Your obligation is to pay the price of the holiday and recognise your liabilities should you wish to alter the holiday or make a cancellation. On our part we have obligations to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly stated here.

YOUR CONTRACT WITH US
This Fair Trading Agreements forms the basis of your contract with Stella International Travel Ltd trading as Channel Islands Arrivals, members of the Travel Trust Association, membership no T8794. Set out below are further details of your and our obligations once the booking has been made. The contract is made on the day we post you a copy of these conditions together with your confirmation invoice. (Please check your confirmation invoice carefully and advise us immediately if there are any discrepancies). From that date you will be legally bound, subject to the provisions relating to cancellation set out below and to pay for your holiday. In case of late bookings (which are bookings made within eight weeks of the anticipated departure date), it may not always be possible for us to post a written confirmation invoice before your departure date. In such circumstances the contract is made when the payment is made in full.

1. You pay a deposit
When you make a booking you accept on behalf of all your party the terms and conditions of this Fair Trading Agreement and pay the applicable deposit (confirmed at time of booking).

2. Your Pay the Balance
The balance of your holiday cost must be paid no later than eight weeks prior to the departure date. Bookings made within eight weeks must be paid in full at the time of booking. If the balance is not paid on time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out in section ’If You Cancel Your Holiday’.

3. If You Change Your Booking
For any alterations made within six weeks of departure cancellations charges will apply as set out in the section ‘If You Cancel Your Holiday’. For alterations received outwith the stated sum, an amendment fee will apply.

4. If You Cancel Your Holiday
You may cancel your holiday at any time provided that the cancellation is made by the person who confirmed the reservation and accepted the conditions of the Fair Trading Agreement. The cancellation must be communicated to us in writing. We will retain your deposit and in addition may apply cancellation charges up to the maximum amounts shown below:
(a) For cancellations up to 56 days before the date of travel, the deposit will be retained by us.
(b) For cancellations 55 to 29 days before the date of travel, 50% of the total holiday cost will be charged.
(c) For cancellations received 28 to 0 days before the date of travel, 70% of the total holiday cost will be charged.

5. If You Have a Complaint
If you have a complaint during your holiday, you must inform either the hotelier or our office to enable us to attempt to rectify the situation. If the matter cannot be rectified at that stage, you must notify us in writing within 28 days of the completion of your holiday. Your complaint should be addresses to the Customer Services Dept, Stella International Travel Ltd, 167 Bath Street, Glasgow, G2 4SQ quoting your booking reference number, departure point and departure date.

6. Conditions of Carriage
When you travel on an aircraft, train or ferry, the conditions of carriage of that carrier apply and are subject to national and international conditions which may limit or exclude liability. Your contract made under the terms of this Fair Trading Agreement is subject to Scottish Law and Jurisdiction.

7. Other terms
You are responsible for ensuring that you are at the departure point at the correct time. We cannot be held responsible for any loss or expense suffered by passengers because of their late arrival at any departure point. We reserve the unconditional right to refuse a booking or terminate a passenger’s holiday in the event of unreasonable conduct. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or are likely to cause discomfort or disturbance to other passengers, our responsibility for your holiday ceases. Full cancellation charges will apply and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.

8. If We Amend Your Holiday
It is unlikely that we would make any changes to your holiday but as many details of the holiday sectors are arranged many months in advance we do reserve the right to make changes. Most changes are of a very minor nature and we will advise you at the earliest possible date. If a major alteration occurs where a change to the UK departure point is necessary, we will inform you as soon as is reasonably possible and you will have the choice of accepting an alternative of equal or superior value or accepting a full refund.

9. If We Cancel Your Holiday
In certain circumstances we may have to cancel your holiday. If this should occur we would return to you all the money you have paid to us or offer you a suitable alternative. (with the exception of the circumstances stipulated under section 7 ‘Other Terms’) We will not cancel your holiday after the date when the payment of balance is due unless:
(a) You have not paid your holiday in full
(b) Your holiday is influenced by events beyond our control, for example (but not by way of limitation) any of the following: war, threat of war, riots, civil strife, industrial action, natural disasters, fires, epidemics, bad weather, technical problems to transport, the closure of airports or ports, terrorist activities, Government action or similar events beyond our control.
If we have to cancel your holiday at any time because of any of the above reasons, we are liable only for any monies you may have paid to us at the time of cancellation.

10. Our Delay Policy
Should delays occur please ensure you have sufficient funds to pay for any additional expenses as these are your responsibility. However, we will do everything possible to assist clients faced with delayed departures but we cannot accept liability. All clients are strongly advised to purchase insurance cover as it should contain a comprehensive delay protection section offering financial compensation for delayed departures extending beyond 12 hours.

11. Travel Documents
Travel documents will normally be forwarded to you 7-14 days prior to departure, provided the balance of your account has been received. For late bookings (made within 14 days of departure) the travel documents will be forwarded on receipt of the balance being paid. If the departure date falls less than 7 days before departure, we will arrange a ticket on departure and a letter to receive the documentation at the airport or port will be provided.

12. Accommodation
All hotels, guest houses and self-catering accommodation which we use are registered with the appropriate Tourism Committee who are responsible for the annual inspection and grading of all establishments within their register. Unless otherwise stated, prices given are based on standard grade double, twin, triple or family rooms. Single rooms and superior grade rooms are almost always at an additional cost. Please remember there are some amenities (e.g. Hotel lifts, swimming pools, games rooms etc.) which require to be serviced and may not be available at all times. Some services may also be affected by the weather conditions (e.g. Availability of outdoor swimming pools, chair lifts and sports facilities). The availability is at the discretion of the provider of the service. Entertainment provided by hotels is frequently subject to demand and its nature and frequency may be varied if there is a lack of demand or insufficient numbers in the hotel.

13. Special Requests
We accept on the understanding that provided they are mentioned at the time of booking and acknowledged on the confirmation invoice special requests will be passed onto the airline, ferry operator and accommodation provider before your holiday. Under no circumstance can we guarantee that such requests will be granted or that the hotel or transport company has or is able to provide the requested facility. Please note: not all of our holidays are suitable for disabled clients. Please ensure that all details are given at the time of booking to ensure a suitable holiday for your requirements is arranged.

14. Medical Treatment
It is crucial and the entire responsibility of you the client to ensure that you have adequate insurance in place to cover any eventuality. In case of disabilities, airports may require full details of any medication taken. In respect of pregnancies, airlines may refuse transportation especially if in excess of 28 weeks and any event require a medical certificate confirming fitness to travel.

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